Privacy Policy
This Privacy Policy explains how Fragemix ("we", "us", "our") collects, uses, and protects your information when you use this website.
Information We Collect
- Name, email address, and phone number
- Shipping and billing address
- Order history and items purchased
- Payment confirmation details (we do not store your card, UPI, or bank details — these are handled directly by our payment partner, Razorpay)
- Basic device and browser information for security and site performance
How We Use Your Information
- To process and deliver your orders
- To send order confirmations, shipping updates, and respond to support requests
- To improve our catalog, site performance, and customer experience
- To prevent fraud and enforce our Terms & Conditions
Payment Security
All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never see or store your full card, UPI PIN, or net-banking credentials.
Cookies
We use cookies to keep you logged in, remember your cart, and understand basic site usage. You can disable cookies in your browser, though some features (like checkout) may not work correctly without them.
Information Sharing
We do not sell your personal information. We share data only with: our payment processor (Razorpay) to complete transactions, shipping/logistics partners to deliver your order, and when required by law.
Data Security
We take reasonable technical and organizational measures to protect your information, but no method of transmission or storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at support@fragemix.in.
Contact
Questions about this policy can be sent to support@fragemix.in or +91 7065351677.